Privacy Protection

Naga9 Privacy Policy — Your Data Is Completely Safe With Us

How your personal data is collected, used, and protected — all clearly explained here. Naga9 treats your privacy as a top priority.

Last Updated: January 2026
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Naga9's Commitment to Protecting Your Privacy

Welcome to Naga9. When you use our website or app, certain personal information reaches us. This privacy policy clearly explains how that information is collected, why it is used, how long it is retained, and what rights you have.

Naga9 is built on the trust of Bangladesh's gaming community. We understand that privacy is not just a legal obligation — it is a reflection of the respect we have for you. That is why our privacy policy is written in plain, straightforward language rather than complex legal jargon.

This privacy policy applies to all Naga9 services — including the website, mobile app, and any other digital channel through which you access our services. By using our services, you agree to this policy.

Naga9 Full Privacy Policy

1. What Types of Information We Collect

Naga9 collects two types of information from you — what you provide directly, and what is automatically gathered as you use our services. We only collect data that is necessary to deliver those services. Collecting unnecessary information goes against Naga9's policy.

Information you provide directly:

  • Name, date of birth, and National ID number (for KYC verification)
  • Mobile number and email address (for communication and security)
  • Mobile banking account number (for transactions)
  • Account password (stored in encrypted form)
  • Information you provide when contacting support

Automatically Collected Information:

  • IP Address & Device Type
  • Browser Information & Operating System
  • Website browsing behavior and page visit logs
  • Game History & Transaction Records
  • Cookies & Session Data

Your password is never stored in plain text. It is encrypted using an industry-standard hashing algorithm.

2. How Your Information Is Used

Naga9 uses your information solely to provide you with a better experience. We never sell your data or transfer it to third parties for profit. Every reason we use your data under this privacy policy is laid out transparently below.

  • For account creation and management
  • To verify your identity and ensure account security
  • To process deposits, withdrawals, and other transactions
  • To provide customer support
  • To offer bonuses and promotions tailored to your preferences
  • To detect and prevent fraudulent activity
  • To fulfill legal obligations
  • To analyze and improve service quality

Your information is used for marketing communications only with your consent. You may withdraw that consent at any time.

3. Who We Share Your Information With

Naga9 never sells your data to third-party companies. However, limited information may be shared with trusted partners where required to deliver our services. These partners are bound by strict confidentiality agreements and may only use your data for specified purposes.

Partner Type What Data Is Shared Purpose
Payment Processor Transaction Information Deposit/Withdrawal
Identity Verification Service Name, NID, Photo KYC Verification
Cloud Server Provider Encrypted Data Data Retention
Anti-Fraud System IP & Device Information Fraud Prevention
Regulatory Authority Legal Compliance Legal Compliance

Information may be disclosed to authorities in response to a legal investigation or court order. This is a legal obligation for Naga9 and in such cases your prior consent cannot be obtained.

4. Data Retention & Security

Naga9 follows the highest industry standards to protect your data. Our servers are secured with 256-bit SSL encryption. Your personal and financial information is stored in separate encrypted databases, accessible only to a limited number of authorized personnel.

Data retention policy: Information for active accounts is retained for the entire duration the account remains open. After an account is closed, certain data may be kept for up to 5 years as required by law. After that period, it is securely deleted.

  • 256-bit AES encryption on all sensitive data
  • Regular Security Audits & Penetration Testing
  • Dual-Layer Firewall Protection
  • 24/7 Security Monitoring System
  • Data Backup & Disaster Recovery Planning

5. Cookies & Tracking Technologies

Naga9 uses cookies on its website. Cookies are small text files stored in your browser. They help keep your session active, remember your preferences, and analyze website performance. Cookies do not steal your personal information.

  • Essential Cookies: For login sessions and security — disabling these may cause the site to not function properly
  • Functional Cookies: Remembers your language and preferences
  • Analytics Cookies: To understand which pages are most frequently visited
  • Marketing Cookies: To show relevant offers — you can turn these off

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect your login experience and gameplay.

6. Your Rights

Naga9 believes you should have full control over your own data. In line with international privacy regulations, we provide you with the following rights.

  • Right to Know: You may request to see what data we hold about you
  • Right to Rectification: You may request corrections to inaccurate or outdated information
  • Right to Erasure: You may request deletion of your data under specific conditions
  • Withdrawal of Consent: You may opt out of marketing communications at any time
  • Right to Portability: You may request your data in a structured format
  • Right to Object: You may object to certain types of data processing

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.

7. Protection of Minors

Naga9 strictly does not provide services to anyone under the age of 18. We never knowingly collect data from minors. If we become aware that a minor's information has been collected inadvertently, we immediately close that account and delete all associated data.

If a parent suspects their child has created an account on Naga9, please contact our support team immediately. We will treat the matter as the highest priority and resolve it promptly.

8. Policy Updates & Contact

Naga9 may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and members will be notified of significant changes via email or in-app notification.

For any questions or concerns regarding our Privacy Policy, please reach out to our support team. We are always committed to resolving your issues.

The 6 Pillars of Privacy Protection at Naga9

Here is a brief overview of the measures we follow to keep your data safe.

End-to-End Encryption

All your personal and financial data is protected with 256-bit SSL encryption — security is ensured at every step, from transmission to storage.

Transparent KYC Process

The identity verification process is completely secure. Your ID information is used solely for verification purposes and nothing else.

No Sale of Data to Third Parties

Naga9 never sells your data to advertisers or data brokers. Your information is used exclusively to serve you.

Your Data, Your Control

You can update your marketing preferences at any time through your account settings. The option to withdraw consent is always available.

Minimal Data Collection

Only the information necessary to provide our services is collected. Gathering unnecessary data is against Naga9's policy.

Retained for a Defined Period

Your data is not retained indefinitely. Once the designated retention period ends, it is securely deleted.

Privacy Policy FAQs

No, Naga9 never sells your information to third parties. Your data is used solely to provide services — such as processing payments, verifying identity, or offering support. It is not used for any other purpose.

No. Your password is never stored in plain text. It is encrypted using the industry-standard bcrypt hashing algorithm. Not even Naga9 staff can view your password.

After account closure, certain data may be retained for up to 5 years in accordance with legal obligations — particularly transaction records. All data is then securely deleted. You may contact support to request data deletion.

Disabling marketing and analytics cookies is fine. However, disabling cookies required for login sessions and security may prevent you from logging in or playing games on the site.

Your data is stored on secure cloud servers that meet international standards. The servers are monitored 24/7, undergo regular security audits, and active data backup systems are in place.
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